Keeping your business running 24x7 under any circumstance is critical to preserving customer trust and ensuring success. Axcient/NetEnrich Managed Data Uptime Solution services provide data protection, disaster recovery and business continuity in the case of an unexpected event or emergency.
Axcient/NetEnrich Managed Data Uptime Solution services are delivered 24x7x365 by experienced and certified backup and disaster recovery technicians, who use enterprise-class technologies and follow proven ITIL processes to ensure that your important and critical infrastructure and applications are available to you where and when you need them.
Axcient/NetEnrich Managed Data Uptime Solution
The Axcient/NetEnrich Managed Data Uptime Solution is available at three core service levels – AID, MANAGE-ADVANCED and MANAGE-DR. They cover the full range of monitoring, escalation, remediation and management services for backup, restore, disaster recovery, and business continuity.
Axcient/NetEnrich Managed Data Uptime Solution Comparison
| Task and Activities Performed by NetEnrich |
AID
Services for Axcient BDR |
MANAGE-ADVANCED
Services for Axcient BDR |
MANAGE-DR
Services for Axcient BDR |
| 24 x 7 Monitoring of Backup Application, Jobs (Verifying Fail/Pass of Backup Jobs) |
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| Onsite and Offsite Backup Validations (Success/Failure) |
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| Alert Validation & Escalation |
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| NetEnrich Standard Operating Procedures (SOPs) Based Initial Remediation |
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| Verifying Completion of Backup Jobs Troubleshooting and Full Remediation of Backup Failures |
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| Server Failover Test (to different IP) |
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| File Based Restore Test |
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| Mailbox Restore Testing (if MS Exchange in Scope) |
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| BMR Restore Testing |
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| VM Restore Testing |
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| Restore of Backup (File, Folder, Mailbox, VM, Bare Metal) |
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| Local Failover Test |
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ADD-ON |
ADD-ON |
| Local Failover + Cloud Continuity Test |
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ADD-ON |
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| One Full DR Production Test and Full DR Simulation |
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ADD-ON |
ADD-ON |
| Remote Assistance in Event of Disaster |
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ADD-ON |
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| 2-way Integration with Autotask/ConnectWise or Access Portal for Case Tracking and Metrics Reports |
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| Executive Dashboard (web portal), On-Demand, Weekly and Monthly Reports |
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Additionally, multiple add-on services are available such as:
Monthly Add-Ons
- Local Failover Test
- Local Failover + Cloud Continuity Test
On-Demand Add-Ons
- One full DR production test and full DR simulation
- Remote assistance in event of disaster
Supported Applications
We support Windows and VMware environments running any Microsoft or Linux-based applications. Sample applications include but are not limited to:
- Microsoft Exchange
- Microsoft Active Directory
- Microsoft IIS
- Microsoft SharePoint
- Microsoft SQL